Allegiant On: Employee Loyalty
Impacting the Customer
through People Performance
About: The Whitepaper
Employee
loyalty is an important issue
because of its dramatic affect on an
organization. However, recent
studies and experts on the topic are
now more closely linking the
employee loyalty with customer
loyalty. In an age of high employee
turnover, enlightened companies are
now paying much closer attention
than ever to its relationship with
employees—and as a result, to its
customers. By understanding key
metrics within their businesses,
companies can readily calculate the
direct cost of operational
deficiencies and rehiring/retraining
costs due to employee turnover.
Calculating the entire cost of
turnover—including the cost of lost
transactions and customers creates
an even more dramatic need for
companies to study and understand
these dynamics. The author provides
methods to identify, track and act
on key metrics that affect employee
and customer loyalty. Examples of
companies that are leading in
employee/customer loyalty are also
highlighted.
About: Allegiant
The Allegiant Group partners with leading companies to Harness the Power of Loyalty. This is accomplished through a delicate balance of art and science-creative strategy, engaging marketing, exciting rewards, cutting-edge technology and the most sophisticated research and analytical methods. Utilized individually, in combination or in a fully integrated manner–Allegiant's suite of products and services can help your organization solve most any loyalty challenge. |
